Returns & Refunds

🔁 Returns & Refunds Policy — Bliss Road Studios

Welcome to Bliss Road Studios! Each of our items is custom-made with care, creativity, and a sprinkle of magic just for you. While we strive for perfection, we understand that sometimes things don’t go as planned. Here's how we handle returns and refunds.

💖 Made-to-Order = No Returns for Buyer’s Remorse

Because our products are made-to-order, we are unable to accept returns or exchanges due to:

  • Incorrect size or color choice
  • Change of mind

We strongly encourage you to double-check sizing charts, product details, and colors before placing your order.

🛠️ If Something’s Not Quite Right

If your order arrives damaged, defective, or not as described, we’ve got your back!

What qualifies for a replacement or refund?

  • Manufacturing defects
  • Print/design errors
  • Items damaged in transit

What to do:

  1. Contact us within 30 days of delivery.
  2. Email Hello@BlissRoadStudios.com with the subject:
    "Return Request – Order #[Your Order Number]"
  3. Include at least two clear photos showing the issue.

📦 Easy Return Process for Defects

If we confirm the item is defective:

  • We cover return shipping (if needed).
  • We’ll send you a replacement or issue a refund to your original payment method.

How to return a defective item:

  • Use the original packaging when possible.
  • Ship using a trackable shipping service.
  • Once received and inspected, we’ll process your refund within 7–10 business days.

📌 We reserve the right to decline a return if the item is not returned in its original condition.

🚫 Cancellations & Order Changes

We begin working on your order quickly—often within 24 hours.
Once production starts, we can’t cancel or change your order.
Thanks for understanding!

💡 Summary

  • No returns for non-defective items (due to our custom-made process)
  • 30-day window for reporting defects or damage
  • We’ll fix it if it’s our fault—guaranteed!
  • Refunds go back to your original payment method
  • Questions? We’re here for you 💌

📍 Contact Information

Bliss Road Studios
901 H Street, Suite 120-222
Sacramento, CA 95814
Email: Hello@BlissRoadStudios.com
Phone: 916-243-5420