The short version: if anything arrives damaged, defective, or misprinted, tell us within 30 days and we'll replace it free — guaranteed. Because every piece is custom-made to order, we can't accept change-of-heart returns.
If you receive a product that is damaged, broken, or defective in any way — or printed differently from the design you ordered — notify us within 30 days of receiving it and we will gladly send a replacement at no additional cost. We do not charge restocking fees.
Given the custom, made-to-order nature of our products, we cannot accept returns or exchanges for wrong size, wrong color, or a change of heart — so please review product details and size charts carefully before purchasing. (We want you to love it the moment it arrives.)
Email Support@BlissRoadStudios.com with the subject line "Return Request — Order #[your order number]" and at least two clear photos of the damaged or defective area. Our team will review and guide you through the next steps — which may be returning the item or simply disposing of it, depending on the situation. Either way, once the issue is verified, your replacement is on us.
Customers are responsible for return shipping costs unless the product is faulty or we made an error. If a return is needed, please ship with tracking to 901 H Street, Suite 120-222, Sacramento, CA 95814, in the original packaging. Where a refund applies, it is processed to the original payment method — allow up to 7 business days to appear. We reserve the right to refuse a return if an item shows signs of use.
Bliss Road Studios · 901 H Street, Suite 120-222, Sacramento, CA 95814
Email: Support@BlissRoadStudios.com — email is the best (and only) way to reach us.
Bring home a little bliss.